Customer Service Policy
This Customer Service Policy applies to all customers visiting and purchasing on our official website. It covers full-service rules including order processing, shipping arrangement, tariff liability, return and refund service, currency settlement, and customer support consultation. Our core principle is to provide every global customer with transparent, reliable, friendly and worry-free shopping experience. All service rules are implemented uniformly, with no hidden fees or hidden terms, ensuring every shopping behavior is protected by standardized and humanized service guarantee.
1. General Service Principles
We adhere to the customer-oriented service philosophy and take product quality and shopping experience as our core service standards. All services are designed to comply with cross-border e-commerce service norms and consumer protection principles. We insist on standardized processes, transparent rules and efficient responses to ensure that every customer can enjoy consistent, high-quality and reliable service from order placement to after-sales completion.
All prices, service rules and preferential policies displayed on the website are universally applicable to all customers. We maintain an open and fair service mechanism, and all customers can enjoy the same free shipping service, tariff exemption guarantee, after-sales protection and consultation support without additional restrictions or discriminatory treatment.
2. Order Processing & Shipping Service Rules
We provide standardized and efficient order processing services for all valid orders submitted on our website. After customers complete payment confirmation, our team will review and verify the order information immediately, and complete product sorting, inspection and delivery within the official processing cycle. All in-stock products will be dispatched in a timely manner to ensure customers receive their products within a stable and predictable cycle.
All orders on our website enjoy completely free worldwide shipping. We do not charge any shipping fees, handling fees or logistics surcharges for any order. The shipping cost is fully undertaken by our brand, which means the final price displayed on the product page is the total cost you need to pay, without any additional logistics expenses.
In terms of order processing efficiency, all confirmed orders will be shipped within 1–3 working days. Before shipment, we will conduct strict product quality inspection, appearance check and packaging protection to ensure that the products delivered are intact, qualified and meet premium quality standards. After shipment, the estimated global delivery period is 6–12 working days. The specific arrival time is slightly affected by regional logistics efficiency and customs clearance progress, but we will always maintain stable logistics scheduling to shorten customer waiting time as much as possible.
3. Tariff & Cross-Border Fee Liability Policy
In order to completely eliminate the hidden cost risk of cross-border shopping for customers, we clearly stipulate that all tariffs, customs duties, inspection fees and other additional expenses incurred during the cross-border transportation and customs clearance process of the products shall be fully borne by our brand.
Customers will not bear any extra charges in the whole process of order payment, product transportation, customs clearance and goods receipt. There will be no unexpected fees, no after-charged costs and no hidden consumption items. All cross-border service costs are included in our brand operation expenses, aiming to provide customers with a real one-stop transparent shopping experience.
This policy is applicable to all global shipping regions covered by our business. We always adhere to the principle of zero additional cost for customers, and fully undertake all uncertain expense risks in cross-border transactions, so that every customer can shop with confidence and receive goods without worry.
4. Return & Refund Service Policy
We provide customers with a generous and user-friendly after-sales return and refund guarantee. We support a 60-day return window for all eligible products. Within the valid return period, if customers are not satisfied with the product size, style, wearing experience or other product conditions, they can apply for return service in accordance with the official return process, as long as the products are kept in unused, unwashed, intact condition with original packaging and complete accessories.
All returned products will be inspected by our professional after-sales team after arrival. After the inspection confirms that the products meet the return standards, we will initiate the refund process immediately. All refunds will be completed within 5–10 working days after inspection and confirmation. The refund will be returned to the customer’s original payment channel to ensure the safety and traceability of funds.
All settlement and refund currencies on our website adopt unified US Dollar (USD) settlement standards. All product prices, discount prices, settlement amounts and refund amounts are denominated in USD, ensuring consistent, accurate and standardized fund settlement rules.
We strictly abide by after-sales service standards, refuse unreasonable after-sales delay and perfunctory processing, and fully protect the legitimate shopping rights and interests of every customer.
5. Currency Settlement Standard
To unify the global shopping settlement standard and optimize customer shopping experience, our website implements a unified currency settlement rule. All product prices, promotional discount prices, order settlement amounts and refund amounts on the entire site are denominated in United States Dollar (USD).
No other currency conversion charging mechanism will be generated in the order process. The displayed price is the real settlement price, which ensures the transparency, accuracy and consistency of global order settlement and avoids the price difference and extra loss caused by currency conversion.
6. Customer Consultation & Support Service
We provide professional and comprehensive customer support services for all users. If you have any questions about product details, size selection, fabric characteristics, order status, logistics progress, preferential activities, return rules and other shopping-related content, you can initiate consultation through the website’s Contact Us page at any time.
Our professional customer service team is committed to providing efficient, patient and detailed reply services, solving customer doubts and problems in a timely manner, and ensuring that every user can obtain accurate official information and thoughtful service guidance during the shopping process.
7. Service Update & Interpretation Rules
We reserve the right to optimize and adjust the service content appropriately according to business development and industry standard updates. All updated service policies will be displayed on the official website in the form of public announcements, and take effect automatically after publication. Continuous use of the website and purchase of products by customers will be deemed as recognition and acceptance of the latest customer service policy.
We always take customer experience as the core of service iteration, continuously optimize service processes, improve service quality, and strive to provide every global customer with more professional, efficient and humanized shopping support and after-sales guarantee.
