Shipping Policy
This Shipping Policy outlines the official standards, processing rules, delivery arrangements and liability specifications for all orders placed on our website. The purpose of this policy is to ensure standardized, transparent and orderly logistics services for all customers, and to clarify the whole process rules of order processing, product delivery and transportation customs clearance. All shipping service terms are uniformly applicable to every user who browses the website and places orders. By completing order payment and purchase behavior on this website, you fully recognize and agree to all the terms specified in this Shipping Policy.
1. Order Processing Rules
All orders submitted and successfully paid on our website will enter the official processing queue immediately. Our team will conduct comprehensive verification of order information, including product specifications, purchasing quantity and recipient information, to ensure the accuracy of order content. After the verification is completed, we will arrange product sorting, quality inspection and sealed packaging procedures in an orderly manner.
All in-stock products will be dispatched within 1 to 3 working days after order payment confirmation and information verification. We strictly implement pre-shipment inspection standards to check product appearance, fabric quality, workmanship details and packaging integrity, so as to ensure that all delivered products meet official quality standards and avoid defective goods, wrong goods or missing parts caused by human errors.
Order processing and shipment arrangement will be carried out on working days only. Normal order processing will not be conducted during non-working days and official holidays, and the corresponding shipment time will be postponed appropriately according to the actual schedule.
2. Delivery Time Standard
After the order is successfully dispatched, the goods will be delivered through stable and standardized cross-border logistics channels. The estimated delivery cycle ranges from 6 to 12 working days. The overall delivery time is affected by regional logistics distribution efficiency, local customs clearance progress and objective transportation conditions.
The delivery time we announced is an accurate and reasonable estimated cycle, which is for customer reference only. We will try our best to promote the stable progress of logistics transportation, but we do not guarantee absolute arrival time for special objective factors beyond manual control. Customers can check the real-time logistics progress through the order tracking channel on the website.
3. Customs Clearance and Related Fees Liability
During the cross-border transportation and customs clearance of products, all tariffs, customs inspection fees, handling fees and other additional expenses incurred in the whole process shall be fully borne by our brand. We undertake all cross-border logistics cost risks generated in the transportation link.
Customers do not need to bear any extra customs fees and additional handling charges in the process of order receiving. All price standards displayed on the website are final settlement prices, with no hidden charges or subsequent supplementary charges, realizing transparent and standardized cross-border shopping services.
4. Delivery Scope and Address Specification
Our logistics service covers global conventional delivery regions, supporting order delivery for most overseas regions. Customers need to fill in accurate, complete and valid recipient information, including detailed delivery address, postal code and effective contact information, when placing orders.
Inaccurate address filling, missing postal code, wrong recipient information and other problems caused by customers will lead to delayed delivery, failed delivery or goods return. We will not bear the responsibility for logistics abnormalities caused by incorrect information filled in by users.
Once the order is successfully shipped, the recipient address and related information cannot be modified arbitrarily. If users need to adjust delivery information after shipment, they shall bear the possible logistics risks and additional losses arising therefrom.
5. Logistics Abnormity Processing Rules
In view of abnormal logistics situations that may occur during transportation, including delayed transportation, package loss, package damage and customs clearance delay, we have formulated standardized processing mechanisms to fully protect customers’ legitimate shopping rights and interests.
For delayed delivery caused by logistics and customs clearance factors, we will actively track the logistics progress, communicate with the logistics service provider in a timely manner, and feed back the latest progress to users. For confirmed package loss and severe damage of goods, we will provide users with official solutions such as re-delivery or after-sales processing according to the actual order situation.
We strictly distinguish the liability boundary of logistics problems. All quality problems and packaging damage problems before shipment are borne by our brand; all loss risks caused by user reasons, force majeure factors and objective logistics environment changes shall be handled in accordance with unified industry standards.
6. Delivery Confirmation Rules
After the logistics system shows that the package is successfully signed and delivered, it is deemed that the order delivery has been completed officially. Customers are advised to check the package integrity and product condition in a timely manner after receiving the goods. If any product problems or logistics abnormalities are found, please feedback through the official customer service channel within a reasonable time to ensure timely solving of problems.
7. Policy Update and Interpretation
We reserve the right to adjust and optimize the content of this Shipping Policy according to business development, logistics channel upgrading and industry standard changes, so as to adapt to the latest logistics service requirements and user shopping experience.
All updated policy contents will be displayed publicly on the official website and take effect automatically after publication. Customers’ continuous use of the website and purchase of products will be regarded as recognition and acceptance of the latest shipping service terms.
8. Contact Support
If you have any questions about order processing progress, delivery cycle, customs clearance rules and logistics abnormal processing, you can submit consultation and feedback through the Contact Us page on the website. Our professional service team will reply and solve your problems in a timely manner to ensure every order can be processed and delivered smoothly.
