Refund Policy
This Refund Policy clearly defines the standardized rules for returns, refunds, eligibility requirements, processing procedures and settlement standards for all orders placed on our website. The policy is formulated to provide transparent, fair and user-friendly after-sales protection for every global customer. All service standards are unified for all users, ensuring a stable and worry-free shopping and after-sales experience. By placing an order and purchasing products on our website, you fully acknowledge and agree to the terms outlined in this Refund Policy.
1. General Refund Eligibility
We provide a generous return and refund service for all eligible products purchased on our website. All customers enjoy a unified return qualification window, allowing sufficient time to check products, verify wearing experience and confirm product satisfaction. To maintain consistent product quality and after-sales standards, all return applications must comply with unified product condition requirements.
To qualify for a return and full refund, all returned items must remain in original, unused, unwashed and undamaged condition. Products must retain their original packaging, labels and accessories without artificial damage, contamination or wear marks. Any products that have been worn, altered, damaged, improperly cleaned or lack original packaging and accessories will not be eligible for return or refund services.
Our return and refund service applies to all conventional activewear products sold on the website. We adhere to a standardized and fair review standard for all return applications to ensure every customer receives equal and reasonable after-sales treatment.
2. Return Time Window
We support a long-term return window for all eligible orders. Customers can submit return applications within our official valid return period after receiving the products. All return requests submitted within the valid time window and meeting product condition standards will be accepted and processed in accordance with official procedures.
Any return applications exceeding the valid return window will not be accepted. We recommend customers to inspect product quality, size and style in a timely manner after receiving the goods to ensure the return application is completed within the valid period.
3. Order Service & Fee Explanation
All orders on our website enjoy global free shipping service. We fully bear all shipping fees and customs-related costs incurred during product transportation and customs clearance. Customers will not bear any hidden fees, handling charges or additional customs expenses in the entire shopping and after-sales process.
For eligible return orders, the core product payment fee will be fully refunded in accordance with the refund rules. Since shipping and customs fees are fully covered by our brand as preferential service benefits, these service fees will not be included in the refund scope.
4. Refund Processing Procedure & Timeframe
After customers submit a valid return application and send back the products in compliance with return standards, our professional after-sales team will conduct comprehensive inspection and verification of the returned items immediately after receiving the package. We will check the product integrity, usage status and packaging condition to confirm whether the products meet the refund qualification.
Once the returned products pass our inspection and verification, we will initiate the official refund process immediately. All eligible refunds will be processed completely within 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing cycle of the customer’s original payment channel.
All refunds on our website are settled in unified United States Dollar (USD). The refund amount will be calculated according to the actual payment amount of the original order to ensure accurate, transparent and consistent settlement standards.
5. Non-Refundable Situations
To ensure standardized and orderly after-sales management, we clearly define non-refundable situations. The following conditions are not eligible for return and refund services: products damaged by personal use, improper cleaning or artificial factors; products without complete original packaging and accessories; products submitted for return beyond the valid return window; customized products or special promotional limited products marked as non-refundable; and products with obvious wear, stain and modification traces.
We will strictly review all return applications. For returns that do not meet the policy requirements, we will refuse the refund application and provide detailed refusal reasons through customer service channels.
6. Partial Refund & Special Processing Rules
For orders containing multiple products, customers can apply for partial return and partial refund for eligible single products. The refund amount will be calculated according to the unit price of the returned products in the original order, and the settlement currency will remain unified in USD.
In case of special circumstances such as product quality problems and delivery errors on our side, we will provide targeted after-sales solutions including full refund, free re-delivery and other preferential processing methods according to the actual situation, to fully protect customer legitimate rights and interests.
7. Policy Update & Interpretation
We reserve the right to appropriately adjust and optimize the content of this Refund Policy according to business development and service upgrade needs, so as to adapt to the latest after-sales service standards and user experience requirements.
All updated policy content will be publicly displayed on the official website. The updated terms will take effect automatically after publication. Continued use of the website and purchase of products by users will be deemed as acceptance of the latest Refund Policy.
8. Contact Support
If you have any questions about return eligibility, refund processing progress, settlement standards and other after-sales related issues, please feel free to contact us through the Contact Us page on our official website. Our professional customer service team will provide timely reply and professional guidance to ensure your after-sales problem is solved efficiently.
